efficient shuttle service, accessible parking, clean facilities

Shower and bathtub confusion in room descriptions!!! A more sophisticated management approach to guest cancellations would enhance the experience!!!

It’s not perfect, but It’s memorable

Though not without hiccups, my stay was enjoyable. The rooms are spacious and clean, perfect for relaxation. The breakfast was excellent, with a variety of options. A late check-in caused confusion, but the friendly staff made up for it. It’s a convenient spot, especially if you have early travel plans.

I found the hotel very welcoming, with clean and modern decor. The spacious room made it easy to navigate, and the staff were incredibly friendly, ensuring my comfort during my stay. I appreciated the variety offered at breakfast.

More assistance with luggage for seniors would help.

My stay here hit a few highs and lows. Check-in felt warm and friendly. Room cleanliness stood out, very neat and tidy. The bed comfort was on point, providing a great night's sleep. Breakfast had a nice range, but many items were often depleted. One morning, I found the pancake batter gone and yogurt was empty. Also, dried-out sausage didn't meet expectations. Pool area lacked towels, had to request them each time at the front desk. Staff friendliness helped ease some frustrations. The shuttle service to the airport was very efficient, plenty of times available. Could manage menu restocking better and respond faster to towel requests. Overall, my experience was decent, but could use some attention to detail for a better trip.

I loved the comfy king bed in my spacious room—perfect for a cozy night’s rest! Plus, having a mini fridge made snacking on local goodies a breeze. The hotel's cleanliness totally gets a gold star!

The breakfast scene could use a sprinkle of TLC—pancake batter was MIA and the juices were running on empty.

Comfortable Stay with Great Breakfast Options

I really enjoyed my stay! The room was spacious and the bed was wonderfully comfortable. I also loved the complimentary breakfast, which offered a fantastic variety of options including freshly made pastries. One downside was the check-in process, which could be smoother.

The stay was pleasant with a clean room and an efficient shuttle service to the airport beginning at 4am. The breakfast offered a variety of options, including freshly baked pastries and healthy choices. The staff was attentive and addressed my needs promptly, which was essential for my business trip.

I loved the spacious room with the comfy king bed and the quiet AC. The mini fridge was super handy, too. We enjoyed our stay!

Felt welcomed, nothing to complain about.

Would recommend for a mini-vacation

Comfortable room, convenient location, with free parking and a great indoor swimming pool that made my stay enjoyable after a long day of exploring.

I experienced issues with the billing and the manager was rude when I inquired about them.

We had a lovely time relaxing by the indoor pool and enjoying the BBQ facilities during our stay. The hotel offered a nice range of options to unwind, though the breakfast wasn’t always fully stocked each morning. I’d recommend getting there early for breakfast to snag what you can! 😊

The stay was pleasant with a clean room and an efficient shuttle service to the airport, which started early at 4am. I appreciated the variety of options at breakfast, including freshly baked pastries and healthy choices, perfect for my busy schedule. The staff attentively addressed my needs, which was essential for my business trip. Overall, it was a comfortable experience.

This hotel truly impressed me. The new property offered spacious, clean rooms and attentive staff members made check-in seamless. The breakfast was decent, but some areas needed better accessibility, which was a letdown. Overall, I enjoyed my time and would return in the future.

family-friendly with welcoming staff and a nice pool for kids

Comfortable rooms, attentive staff.

We had a delightful experience at the hotel. The shuttle service was super convenient, running from 4:30 AM until 1:00 AM, which made our travels smooth. The kids really loved visiting John Ball Zoo, a fun attraction close by that we highly recommend.

For dads, it would be great if the breakfast was restocked more frequently.

This hotel is a solid choice for getting around Grand Rapids at a reasonable value. I enjoyed the comfy king bed in my spacious room, which made my stay more pleasant. Be prepared for possible delays in breakfast restocking, as it can run low.